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DriveEazy

Refund & Return Policy

Refund & Return Policy:
Cancellations & Modifications before starting the trip:

Our flexible modification policy allows you to make modifications depending upon the time remaining before the start of your trip:

 Cancelling the trip
More than 24 hours before start timeRs. 400 Cancellation charge. Rest of the amount will be refunded to you
Between 24 and 3 hours before start timeYou will be charged 50% of the base fare paid. From a minimum of Rs. 400 to a maximum of Rs. 3500. Rest of the amount will be refunded to you
Within 3 hours of start timeYou will be charged 100% of the base fare paid. From a minimum of Rs. 400 to a maximum of Rs. 5000, and also the doorstep delivery charges.
  
 Changing the start/end time of the trip
More than 24 hours before start timePostponing start time or Preponing end time (Shortening): No charges, full refund applied
 Preponing start time or Postponing end time (Extension): Rs. 400 plus revised fare for the extended hours
  
Between 24 and 3 hours before start timePostponing start time or Preponing end time (Shortening): 50% of charges for reduced hours are charged, upto a max of Rs. 3500
 Preponing start time or Postponing end time (Extension): Rs. 400 plus revised fare for the extended hours
  
Within 3 hours of start timePostponing start time or Preponing end time (Shortening): 100% of fare amount of the reduced hours, up to a max. of Rs 5,000/-
 Preponing start time or Postponing end time (Extension): Rs. 400 plus revised fare for the extended hours
  
 Car model change
24 hrs before trip start timeJust pay the difference in fare plus Rs. 400/- modification fee
From 24 hrs to 3 hrs before trip start timeJust pay the difference in fare plus Rs. 400/- modification fee
  
 Location change
24 hrs before trip start timeBoth delivery and pickup location change allowed free of charge
From 24 hrs to 3 hrs before trip start timeBoth delivery and pickup location change allowed free of charge

 

Contact Information
In case of any questions or concerns about the Policy or data processing, Users shall contact at:

  • Address: Mustatil No. 56, Village Mehrauli, Vasant Kunj, New Delhi-110070
  • Phone number: +91 9999661457
  • Email: cars@driveeazy.com
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